Basic Crisis Negotiations
Basic Crisis Negotiations
Topics Covered:
- CNT Positions & Roles of Each
- Setting Up a Command Post
- Introduction into Crisis Negotiations
- Active Listening
- Scribe Report
- Intelligence Gathering
- Negotiation Techniques
- Negotiating with a PTSD Individual
- Advanced Negotiation Techniques
- Suicide Intervention
- Non-Responsive Subjects
- Third Party Interveners
- Case Studies of Negotiated Incidents
- Multiple Practical Exercises
Course Overview:
This course explains the basic premise of crisis negotiation, types of crisis incidents, and terminology as it relates to crisis negotiation. Students will learn the importance of working as a team and the roles of each team member.
Effective communication as a core competency will address the Behavioral Influence Stairway Model, Active Listening Skills (ALS), and the role of rapport and influence as it relates to crisis negotiation.
Students will learn how to gather, manage, and apply crisis intelligence and information needed for a negotiator to be successful as well as memorializing the incident on a Scribe report and the importance of this documentation.
Theory and strategy as it relates to crisis negotiation will be explained in depth, including effective negotiator introductions, intervention techniques, bargaining, demands and deadlines, managing the non-responsive subject, using third-party intermediaries, and managing an effective resolution.
Many crisis incidents involve suicidal subjects. Students will learn how to recognize suicidal indicators, assess the immediacy of suicidal intent, and apply suicide intervention techniques.
Persons involved in an emotional or psychological crisis often present law enforcement with some of the most difficult incidents to resolve. Students will gain a fundamental understanding of emotional and psychological issues as well as specific communication techniques.
Students will learn techniques for engagement, de-escalation, team roles and responsibilities, managing intelligence, equipment use and set-up, as well as strategies to overcome resistance and emotional arousal.
Communication techniques are the primary means of event resolution. Therefore, continual study and practice of communication skills during this course of training will be enhanced.
Challenging practical exercises are an integral part of the course and provide you with an opportunity to practice and improve your negotiation skills.